Pre-purchased autograph tickets are provided by Epic Photo Ops. If you can't find the answer here in our FAQ, or on our website under the SHOP > AUTOGRAPHS link, our friends over at Epic Photo Ops will be able to help with your question. They can be reached here:
The Epic page above also has answers to a lot of the most common pre-purchased autograph questions.
If you need help with your pre-purchased autograph while onsite, you can visit the Epic Help Desk, located near the photo op sales area.