TICKETS & PACKAGES

VIP PACKAGE

• Where do I get my VIP Package Merchandise?
• Will you put more VIP Packages on sale?
• What is included in the VIP Package?
• When will my VIP Badge be delivered?
• Which events can I access with my MEGACON Orlando VIP Badge and how do I redeem this perk?
• What if I need to travel to MEGACON Orlando and leave before my badges are delivered, or if my badges don't arrive in time?

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ULTIMATE FAN PACKAGE

• Where do I get my Ultimate Fan Package Merchandise?
• What is included in the Ultimate Fan Package?
• What is the Ultimate Lounge?
• What is the last day to buy an Ultimate Fan Package?
• Can I upgrade to a VIP Package?
• Which events can I access with my MEGACON Orlando Ultimate Badge and how do I redeem this perk?

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4-DAY PASS

• What is included with the 4-Day Badge?
• Can I upgrade to a VIP or Ultimate Fan Package?
• I can’t attend MEGACON Orlando all 4 days, can I share my badge with someone else?

FAMILY DAY PASS

• Can I change the day of my admission?
• How do I activate my badge for MEGACON Orlando?
• How can I upgrade my ticket?
• How do I get a ticket to MEGACON Orlando?
• When can I pick up my badge at MEGACON Orlando?
• Can I use a prepaid card to purchase admission?

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SINGLE DAY PASS

• What is included in my Adult Single Day Badge?
• Can I upgrade my ticket?
• Can I attend MEGACON Orlando on a different day?

CHILD PASS

• Which pass type does my child require?
• I have a VIP/Ultimate Fan Package, does my child need one too?
• Do I need to buy a Child Pass for each day my child attends MEGACON Orlando?
• How does the Kids Free Coupon work at MEGACON Orlando?

MERCH

• What is a Youth Single Day Badge?
• What is included in a Youth Single Day Badge?
• I have a VIP/Ultimate Fan Package, does my child (13-17) need one too?
• Do I need to buy a Youth Single Day Badge for each day my child (13-17) attends MEGACON Orlando?
• Can I upgrade my ticket?
• Can I attend MEGACON Orlando on a different day?

GROUP RATES & DISCOUNTS

• What is a Family Pass?
• Do you offer group rates for MEGACON Orlando?

PAYMENT OPTIONS

• My credit card is declined, and I am getting an error code?
• My tickets were gifted to me; do I need to change the name on the e-ticket?
• Can I pick up a badge for my friend?
• Can I pick up my badges on a day which I am not attending?
• What perks come with each ticket type?
• Can I buy from a site other than megaconorlando.com?

REFUNDS

• What is your refund policy?
• How do I process a self-refund for my ticket(s)?
• When will I receive the refund I requested?
• What is the deadline to request a refund?
• What if I only want to refund one of my tickets?
• Can I still get a refund if I have ordered shipping?

BADGE POLICIES

• What is your badge policy?
• What is your wristband policy?
• What is your refund policy?

E-TICKETS AND QR CODES

• I can’t find my QR code for MEGACON Orlando, can you send me a new one?
• Can I show my QR code on my phone?
• How do I access my QR code(s)?

SHIPPING

• I ordered shipping, when will I receive my badges?
• What if I’m not home when the badges are delivered?
• What is the deadline for ordering tickets with shipping?
• What if I need to change my address for shipping?
• What if my shipped admission doesn't arrive in time for MEGACON Orlando?
• How do I add shipping to my order?

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UNIVERSAL ORLANDO RESORT EXPERIENCE

• What is the Universal Orlando Resort after-hours event and what does it include?
• Do I need admission to MEGACON Orlando to get this ticket?
• Where do I pick up my Universal Orlando Resort after-hour event wristband?
• Is access to MEGACON Orlando included in the Universal Orlando Resort after-hour event ticket?
• Do Universal Orlando Resort annual passholders need to purchase a separate ticket for this event?
• How should I enter and access the Universal Orlando Resort special experience?

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