GENERAL TICKET INFORMATION
REFUNDS
- How do I process a self-refund for my ticket(s)?
- How do I log into my GrowTix account?
- I requested a refund; where is my money?
- What is your refund policy?
- What is the deadline to request a refund?
- What if I only want to refund one of my tickets?
VIP PACKAGE
- Will you put more VIP Packages on sale?
- What is included in the VIP Package?
- Does my VIP Package come with a free Photo Op?
- When will my VIP Pass be delivered?
- How does the Express Pass work for VIP Pass holders?
- How many people can be in my Photo Op with me?
PREMIUM PACKAGE
- What is included in the Premium Package?
- Does my Premium Package come with a free Photo Op?
- What is the Premium Lounge?
- What is the last day to buy a Premium Package?
- Can I upgrade to a VIP Package?
- Which FAN EXPO HQ shows does a 2021 FAN EXPO Dallas Premium Pass get me entrance to?
FOUR DAY PASS
ADULT SINGLE DAY PASS
CHILD PASS
- Which pass type does my child require?
- I have a VIP/Premium Package, does my child need one too?
- Do I need to buy a Child Pass for each day my child attends MEGACON Orlando?
- What is the MEGACON Orlando Family Zone?
- Where can I nurse my child?
- Where can I change a diaper?
YOUTH PASS
- What is a Youth Pass?
- What is included in a Youth Pass?
- I have a VIP/Premium Package, does my child (13-17) need one too?
- Do I need to buy a Youth Pass for each day my child (13-17) attends MEGACON Orlando?
- Can I upgrade my ticket?
- Can I attend MEGACON Orlando on a different day?
PASS POLICIES
E-TICKETS AND QR CODES
SHIPPING
- I ordered shipping, when will I receive my passes?
- What if I’m not home when the passes are delivered?
- What if I need to travel to MEGACON Orlando and leave before my passes are delivered?
- What is the deadline for ordering tickets with shipping?
- What if I need to change my address for shipping?
- How do I add shipping to my order?
GROUP RATES
OTHER IMPORTANT TICKET INFORMATION
- My credit card is declined, and I am getting an error code?
- I was a VIP Pass holder at a previous show, which includes complimentary general admission to MEGACON Orlando. How do I get my pass?
- I was a Premium Pass holder at a previous show, which includes a complimentary single day general admission to MEGACON Orlando. How do I get my pass?
- I had a VIP or Premium Package at a previous show, which includes complimentary admission at MEGACON Orlando. Can I upgrade it?
- My tickets were gifted to me; do I need to change the name on the e-ticket?
- Can I pick up a pass for my friend?