ORDERS

ACCOUNT

• How do I change the email on my tickets or order?
• I can’t find my order confirmation, what do I do?
• How can I update the email on my account?
• Where is MEGACON Orlando 2026?
• How do I log into my account?

SWAP OR UPGRADE

• Can I swap or change my merch?
• How do I change my admission ticket date?
• How do I get to MEGACON Orlando 2026?
• Can I upgrade my ticket?

CANCEL

• How do I refund my order?
• What are the hours of MEGACON Orlando?
• What are the Box Office Hours for MEGACON Orlando and where is it?
• When and where can I pick up my badge at MEGACON Orlando?
• How do I process a self-refund for my ticket(s)?
• Can I cancel one ticket from my order?

MERCH

• How do I get my pre-purchased merch?

SHIPPING

• When will I receive my shipped order?
• What if I need to travel before my order arrives?