ORDERS

ACCOUNT

• How do I log into my account?
• How can I update the email on my account?
• I can’t find my order confirmation, what do I do?
• How do I change the email on my tickets or order?

SWAP OR UPGRADE

• Can I upgrade my ticket?
• How do I upgrade my ticket?
• How do I change my admission ticket date?
• Can I swap or change my merch?

CANCEL

• How do I request a refund for shipping?
• How do I refund my order?
• How do I process a self-refund for my ticket(s)?
• Can I cancel one ticket from my order?
• What are the hours of MEGACON Orlando?
• What are the Box Office Hours for MEGACON Orlando and where is it?

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MERCH

• How do I get my pre-purchased merch?

SHIPPING

• When will I receive my shipped order?
• What if I need to travel before my order arrives?